Lap top won’t shut down after Windows 10 upgrade

Lap top won’t shut down after Windows 10 upgrade

Lap top won’t shut down after Windows 10 upgrade

So, for those of you who know or follow me on Facebook will know that the Windows 10 upgrade has been causing me some problems.  The main concern was my Lap top won’t shut down after Windows 10 upgrade.

I NEVER install new updates on phones, computers or even buy a new car model when it comes out and normally wait for all the problems to be ironed out.  This is what has annoyed me because I’m normally very cautious and wait for all the bugs to be fixed.

When first installed Windows 10 it corrupted my Outlook and I spent 3.5 hours on the phone to Microsoft who kindly fixed it.  Then it developed another problem of not shutting down, the powerlight would stay on and there was clearly power going to the lap top.  However, when trying to shut down or wake up the only thing to fix it would be to force shut down by holding down the power button.  Now we all know how this can damage your computer.

I tried all the solutions and fixes online:

  • Advanced Power button settings
  • Removing Hybrid Mode
  • Amending Sleep options in settings
  • Upgrading the graphics card

None of which worked!  I even installed God Mode and went through every single Power Button setting.

After doing some trouble shooting it seemed if the lap top was on for less than an hour it would shut down without a problem.  If the lap top was on for more than an hour it wouldn’t shut down.

PC world’s and Microsoft’s solution was do a factory reset.  Hell No!   I’ve got too many programmes to re-install if I did that so was determined to find the culprit.

So at 1am yesterday morning, I did some more searching on the Hewlett Packard support sites where I found a fantastic post from a guy called DanG82.  The post contained step by step instructions to fix the problem with Shut down.

I followed these instructions to the T and guess what?  My lap top shut down and even shut down after being on for 5 hours.

So, here you go.  I hope this helps.  Full Credit to DanG82 whom I’ve messaged about this blog thanking him for finding a solution.  If I find out his real name I’ll post it in here as an acknowledgement.

I now hope it can help you.

How to resolve sleep / Shut down problems on Windows 10

The problem is with Intel Management Engine Interface (MEI) Driver.  Windows 10 installed Version 11, which is buggy and basically doesn’t work with some lap tops.  Here’s the fix to downgrade the driver.


  1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.
  2. Download the Windows 10 “Show or Hide Updates” Troubleshooter Package (
  3. Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.
    • In the Control Panel, select Administrative Tools and open Services.
    • Scroll down to Windows Update and double-click it to bring up its properties.
    • Click Stop to stop the service from running.
    • Change the Startup Type to Manual and click OK.
  4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.  If you receive a dialog warning about replacing a newer version of the software, accept it.
    • NOTE: You do NOT need to uninstall version 11 before installing version 9 or 10.  The presence of some version of the driver is required in order to “upgrade” (or in this case downgrade) it.
  5. Run the Windows 10 “Show or Hide Updates” Troubleshooter Package and hide updates to the Intel Management Engine Interface (MEI) Driver.  (Doing so will block your system from automatically reinstalling or showing updates for version 11 of the driver.)
  6. Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).
  7. Restart your computer.
  8. Rejoice!  You can finally sleep and shut down again.

I really hope this helped anyone who has this problem.

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Comments (4)

  • HJC Business Solutions Reply

    Ping me an email

    October 9, 2015 at 11:59 am
  • aaron Reply

    Please help me I can’t downgrade my Intel MEI it says “your system doesn’t meet the minimum requirements”…

    October 31, 2015 at 12:39 am
    • HJC Business Solutions Reply

      Hiya, Sorry you’ve had this message. Mine worked straight away. I’d suggest contacting the HP forums and posting in there and hopefully someone will help you out. That’s where I got this fix from. It’s so frustrating but I hope you get it sorted soon.

      November 6, 2015 at 1:39 pm
  • Janessa Reply

    Created the greatest arlcetis, you have.

    October 28, 2016 at 6:38 am

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